Fairmile is a Sydney-based technology consultancy built from the buyer's seat. Two decades of evaluating, signing, and living with mid-market ERP, CRM, and finance platforms — before founding a firm to do the work differently.
The partner who wins the work doesn't run the work. The demo doesn't survive month one. The change request becomes the engagement. The patterns repeat across every mid-market software buy — and almost never get talked about by the firms charging for them.
Fairmile was founded by someone who watched those patterns from the other chair. Twenty-plus years as a CFO in the wine and distribution industries — running the numbers, signing the SOWs, and living with the outcome through go-live and beyond. Across that span, buy-side implementations of high-complexity platforms including Infor, NetSuite, Salesforce, and Certinia.
The firm exists to do the work the way a CFO wishes it had been done for them. Flexible commercials — fixed fee, time and materials, or hybrid — chosen to suit the engagement, not the contract template. The person who scopes the work runs the work. One decision log. A clean handover. The three modes — Advisory, Projects, Labs — are three shapes the same engagement can take. Most clients touch more than one over time.
The same person on day one and day ninety-eight. No partner baited into the room then swapped out for a delivery pod. The relationship doesn't get handed off — ever.
One log per engagement. Decisions, owners, dates. Read at every steering. If a thing isn't in the log it didn't happen — and Fairmile doesn't bill against it.
End of engagement is run-state handover. Run-book, training, escalation. The team that takes over runs the work without Fairmile in the room. If we come back, it's a new engagement.